How do I uninstall or reinstall a CCH® ProSystem fx® Engagement, Workpaper Manager, or Knowledge Coach Ribbon?

To reinstall the ribbons for Microsoft® Excel® and Word:

  1. Open Windows® Explorer.
  2. Navigate to C:\Pfx Engagement\WM.
  3. Double-click on each of the following VSTO files, one at a time.
    • Pfx.Ribbon.Exceladdin
    • Pfx.Ribbon.Wordaddin
    • Pfx.KnowledgeCoach.Word (for Knowledge Coach installations only)
    • Pfx.KnowledgeCoach.WordAddin (for Knowledge Coach installations only)
    • Pfx.KnoweldgeCoach.ExcelAddin (for Knowledge Coach installations only)
  4. If you receive a message that the ribbon is already installed, follow the next steps to uninstall the ribbon and then reinstall. 
 

To uninstall the ribbons for Microsoft® Excel® and Word:

  1. Open Control Panel.
  2. Select Programs and Features.
  3. Right-click on each of the following and choose Unisntall
    • Pfx.Ribbon.Exceladdin
    • Pfx.Ribbon.Wordaddin
    • Pfx.KnowledgeCoach.Word (for Knowledge Coach installations only)
    • Pfx.KnowledgeCoach.WordAddin (for Knowledge Coach installations only)
    • Pfx.KnoweldgeCoach.ExcelAddin (for Knowledge Coach installations only)

Note: After uninstalling and reinstalling the ribbons, the best practice is to open Microsoft® Excel® and Word from inside Engagement or Workpaper Manager at least once to activate the ribbons. 

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