In order to ensure the highest quality support and product experience, we have modified our policy on prior version support as outlined below.  

This change impacts the following products:

• CCH ProSystem fx Knowledge Coach 
• Microsoft®/3rd Party Products

• This is in addition to the current version of the software.
• Since these products are released annually, this means the current version and two previous years.  

For this purpose, support is defined in two parts:

• Technical Compatibility
  • CCH will not provide software upgrades for software versions outside of the support window.  
    • This includes the annual Tax Grouping Updates, Knowledge Coach content updates, and new Knowledge Coach titles.
  • Older versions will not be tested with new technologies, other CCH products, and third party software.
• Customer Support
  • Customer support representatives may not be able to diagnose or solve issues related to unsupported versions. 
  • Firms must stay current with software updates for improved usability, functionality, integration and third party compatibility.  

Below is our version support timeline, review this policy and upgrade to a supported version if necessary.