CCH Axcess™ Tax

  1. How do I access Cross-Reference Help and the other help options in CCH Axcess™ Tax or CCH® ProSystem fx® Tax[New]
  2. Diagnostic: 14953 - "Depletion. Information has been entered for depletion without an entity number..." with a 1040 return using CCH Axcess™ Tax or CCH® ProSystem fx® Tax.[New]
  3. How do I clear the DCS cache in CCH Axcess™ Tax?[New]
  4. How do I change or reset a login password in CCH Axcess™?[New]
  5. How do I attach a tax return to the case I am submitting or have submitted to support?[New]
  6. CCH Axcess™ Performance Support Checklist.[New]
  7. How do I install or update CCH® ProSystem fx® Tax using Software Delivery Manager?
  8. Diagnostic: 14966 - "Depletion. Property number [#], entered on the Business worksheet, Depletion section, or the Rent and Royalty..." with a 1040 return using CCH® ProSystem fx® Tax and CCH Axcess™ Tax.[New]
  9. Common questions regarding extension, estimates, and tax return direct debit using CCH® ProSystem fx® Tax and CCH Axcess™ Tax.[New]
  10. "The communications profile password is incorrect" or "Invalid Login" message when attempting to order Authorizations or processes Returns at Center for CCH® ProSystem fx® Tax[New]
  11. My State electronic filing status is showing incorrectly in Return Manager, why?[New]
  12. e-File Rejection: SA-F8936-030 - "Schedule A (Form 8936), 'VIN' does not match the e-File database. Please resubmit the return using the correct VIN..." with a 1040 return using CCH® ProSystem fx® Tax and CCH Axcess™ Tax.[New]
  13. Error: "Fixed Asset Import(Failure; Operation could not be completed.)" when attempting to import Fixed Assets in to an Axcess Return[New]
  14. How do I find the Forms Release Status for CCH Axcess™ Tax and CCH® ProSystem fx® Tax?[New]
  15. I am getting IRS reject F8283-042 in my 1040 return, how do I fix this?[New]
  16. Diagnostic: 41556 - "Electronic Filing. Form 4626. Negative amounts are not allowed on the following lines for electronic filing. Please check the input on the Adjustments..." with an 1120 return using CCH® ProSystem fx® Tax and CCH Axcess™ Tax.[New]
  17. How do I use Return Rebuilder in CCH Axcess™ Tax?[New]
  18. How do I scrub a tax return in CCH Axcess™ Tax?[New]
  19. Passthrough entity tax (PTET) topics for 1065 and 1120S returns using CCH Axcess™ Tax and CCH® ProSystem fx® Tax.[New]
  20. How do I request a copy of the electronically filed XML file or the e-file history for a return that isn't showing in the Electronic Filing Status System in CCH Axcess™ or CCH® ProSystem fx® Tax?[New]
  21. Florida Tangible Property Tax Return Form DR-405 does not print with 1120, 1120S, 1065 returns in release 2023-3.0 using CCH Axcess™ Tax.[New]
  22. "Incorrect EIN, correct and resubmit" shows in the e-filing status in CCH® ProSystem fx® Tax or CCH Axcess™ Tax.[New]
  1. "TOTAL NUMBER OF INVALID ROWS NOT PROCESSED:" or "Index was outside the bounds of the array," when importing into CCH Axcess™ Tax.[New]
  2. "Export Error - You have attempted to export a return and another return already exists..." when attempting to export a return for electronic filing.[New]
  3. How do I request a copy of the electronically filed XML file or the e-file history for a return that isn't showing in the Electronic Filing Status System in CCH Axcess™ or CCH® ProSystem fx® Tax?[New]
  4. How do I attach a PDF document to an electronically filed return using worksheet view in CCH Axcess™ Tax or CCH® ProSystem fx® Tax?[New]
  5. 2021 Schedules K-2 and K-3 Topics for CCH Axcess™ and CCH® ProSystem fx®[New]
  6. How do I generate and process New York Passthrough Entity Tax (PTET) for submission to the state?
  7. Can an extension be electronically filed after April 18th for those areas that were included in an IRS disaster location with an automatic extension?
  8. Electronic Postmark and Payment Penalties if Filed after Due Date Due to Transmission and/or Rejection Issues
  9. How do I change the software to indicate an extension due to an IRS disaster area?
  10. How do I amend/supersede a 1040 return using worksheet view in CCH® ProSystem fx® Tax and CCH Axcess™ Tax?
  11. "Unable to upload for E-sign" when exporting a 1040 return in CCH Axcess™ Tax or CCH® ProSystem fx® Tax.
  12. Diagnostic: 40407 - "This return includes a form that is not available for electronic filing on Release..." in a 1040 return in CCH Axcess™, CCH Axcess™ Tax, or CCH® ProSystem fx® Tax.
  13. Shareholder Basis Worksheet Missing in 2022 S Corporation System
  14. How do I amend a 1041, 1065, 1120, or an 1120S return using worksheet view in CCH Axcess™ Tax and CCH® ProSystem fx® Tax?
  15. What do I need to know about electronic filing 1040 extensions in CCH Axcess™ Tax or CCH® ProSystem fx® Tax?
  16. How do I clear the DCS cache in CCH Axcess™ Tax?
  17. How do I backup returns in CCH Axcess™ Tax?
  18. How do I install CCH Axcess™ Install and Update Manager?

CCH Tax Data Retention Policy

The following CCH Tax Data Retention Policy applies to the CCH Axcess Tax product. Starting December 1, 2015, CCH’s policy will be to maintain the current tax year plus the prior seven (7) tax years of tax data and programs on CCH’s servers. All data and tax programs for tax years prior to such seventh (7th) year (the "out years") will be permanently deleted from CCH servers.

Note: This policy does not replace the CCH Axcess or CCH ProSystem fx Master Agreements (as applicable) or any other signed legal contracts with CCH.