Strange characters are printing on returns in CCH® ProSystem fx® Tax.
- Open Tax Preparation and a tax return.
- Select File > Printer Setup.
- Select Utilize True Type fonts for print processing."
- Click OK > OK.
This is a workstation specific setting. If other staff members are having the same problem they also want to follow these steps at their workstations.
If the returns continue to display odd characters, make sure CCH Fonts are installed. You may need to uninstall and reinstall CCH Fonts.
If this does not resolve your issue, go to our article on how to troubleshoot printing issues within CCH ProSystem fx Tax.
Solution Id | 000198942/kb177 |
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