How do I reset the support.cch.com Customer Support site login password?
This article explains how to reset or change your My Account or support.cch.com password.
Change Your Password
If a support representative reset your password or it's been a while since you've changed your password and you would like to change it, do the following:
- Go to http://support.cch.com.
- Click Log In at the top of the page.
- Log in using your user ID and password (or the temporary password set up by the representative).
- Click Account settings.
- Click My password.
- Enter your current password and then enter your new password. Confirm the new password by entering it again.
- Click Update password
- Once complete, use the new password to log into the site.
- The password reset on the CCH Support Site will be also applied within cchgroup.com and the CCH eBooks application.
Reset a Forgotten Password
- Go to http://support.cch.com.
- Click Log In at the top of the page.
- Click Forgot password? on the login screen
- Enter your email address and check the Captcha, then click Reset password. An email is sent with a temporary password reset link.
- Note: The link is only valid for 20 minutes from the time it is sent.
- Within the email, click the Temporary Password Reset Link.
- Once at the site, you will be prompted to provide and confirm a new password. Type the new password in the fields and click OK.
- Once complete, you will be able to access the site with the new password.
- The password reset on the CCH Support Site will be also applied within cchgroup.com and the CCH eBooks application.
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