How do I reset/unlock a user's password in TaxWise®?

The following video explains how to reset a user's password in TaxWise®.

The Admin user can reset and/or unlock a users' account.

To reset a user password, do the following:

  1. Log in as the Admin user.
  2. Go to Tools > Utilities/Setup Assistant.
  3. Go to Setup > Setup Assistant.
  4. Click the Groups & Users tab and select the user name that needs the password reset
  5. Click View/Edit.
  6. In the Modify User window, you can change the password for the user or inform the user of the existing password.
  7. Click OK.
  • Note: To unlock the account remove the check box under the username.
If you have lost or forgotten the Admin password, see How do I reset the Admin password for TaxWise®? for instructions.

How to access the Password Center in the TaxWise Solutions Center?

  1. Please go to the TaxWise Solutions Center (You do not need to log in to access the Password Center)
  2. You will see detailed instructions on how to reset the password of the TaxWise Solutions Center, TaxWise Desktop, and TaxWise Online, these instructions include videos.

Additional Information

Para obtener la versión en español de este artículo de Knowledge Base, haga clic aquí: ¿Cómo restablecer/desbloquear la contraseña de un usuario en TaxWise?

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