How do I opt out of the 2-Step Verification for ATX™, Taxwise® Support Site and TaxWise® Online for users?

  • Article Type:
  • How To
  • Last Modified:
  • 06/30/2021

Objectives

Important: The admin username is required to always have 2-Step verification (MFA) enabled, if you want to disable this for a different username, please follow the steps below: 

To opt out or disable the 2-step verification process for ATX and TaxWise Solution Centers and TaxWise Online.

Environment

  • TaxWise Online
  • TaxWise Solution Center
  • ATX Solution Center

Procedure

To opt out or disable the 2-step verification process:
  1. Login to the solution center. 
  2. Click on Manage Users at the top of the page.
  3. Click the Manage 2-Step Verification link.
  4. Uncheck the box at the top that says: Enable 2-Step Verification.

Additional Information

Only users with admin rights can disable 2-Step Verification for users, but are not able to disable it for the Admin account. The Admin account can never have 2-Step Verification removed. 

Note: It is not recommend to disable this feature, both because of the added security it provides, as well as the chance to become acclimated with this process before the IRS requires this step.
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