How do I reset the Admin password for TaxWise® Online or for the TaxWise Support Site?
- Article Type:
- Last Modified:
- TaxWise® Online
This video covers resetting the TaxWise Support Site password.
Resetting Admin Password
If the admin user forgets their password prior to failed login attempts:
- Click the Forgot username or password? link provided on the login screen.
- On the Reset Password screen, enter your Client ID and Username, and click Next.
- TaxWise® displays message to check your email.
- The admin user will receive an email with a temporary password.
- Return to the login page of TaxWise® Online or Support Site,and use the temporary password to log in to TaxWise® Online or Support Site. You will be prompted to change the password.
How to access the Password Center in the TaxWise Solutions Center?
- Please go to the TaxWise Solutions Center (You do not need to log in to access the Password Center)
- You will see detailed instructions on how to reset the password of the TaxWise Solutions Center, TaxWise Desktop and TaxWise Online, these instructions include videos.