ATX™ and TaxWise®: 2019 Support Hours of Operation

US Small Firms Tax and Accounting Services:
Support Hours of Operation 2019
 
The table below shows the support schedule for the following products.
  • ATX
  • ATX Pay-Per-Return
  • ATX 1040
  • ATX MAX
  • ATX Total Tax Office
  • ATX Advantage
  • ATX Payroll Compliance
  • TaxWise
  • TaxWise Online
  • TaxWise Desktop
  • CCH iFirm
  • CCH iFirm Portal
  • CCH iFirm Practice Manager
  • Client Accounting Suite
 

Dates

Hours of Operation

Monday – Friday

Saturday & Sunday

January 1 – March 1
 
*Closed for holiday observance
    January 1, 2019
Chat: 8:00 a.m.–9:00 p.m.
Phone: 9:00 a.m.–7:00 p.m.
Chat & Phone hours:
  • Saturdays beginning January 19: 8:00 a.m.–6:00 p.m.
  • Sundays in January & February: Closed
March 4 – March 30Chat: 8:00 a.m.–9:00 p.m.
Phone: 9:00 a.m.–7:00 p.m.
Chat & Phone hours:
  • All Saturdays: 8:00 a.m.–6:00 p.m.
April 1 – April 14Chat: 8:00 a.m.–9:00 p.m.
Phone: 9:00 a.m.–7:00 p.m
Chat & Phone hours:
  • Saturday, April 6 & 13: 8:00 a.m.–6:00 p.m.
  • Sunday, April 7 & 14: 9:00 a.m.–6:00 p.m.
April 15Tax and Electronic Filing Support:
  • Chat: 8:00 a.m.– Midnight
  • Phone: 8:00 a.m.– Midnight
All other support groups:
  • 8:00 a.m.–8:00 p.m.
 
April 16 – September 10
 
*Closed for holiday observance
    May 24, 2019
    May 27, 2019
    July 4, 2019
    September 2, 2019
Chat & Phone hours: 8:00 a.m.–6:00 p.m. 
September 10 – 15Chat: 9:00 a.m.–6:00 p.m.
Phone: 8:00 a.m.–6:00 p.m.
September 14: 9:00 a.m.–6:00 p.m. (chat only)
September 15: 9:00 a.m.–6:00 p.m. (chat only)
September 16Chat: 9:00 a.m.– Midnight
Phone: 8:00 a.m.–8:00 p.m.
 
September 17 – 30Chat & Phone hours: 8:00 a.m.–6:00 p.m. 
October 1 – 14Chat: 9:00 a.m.–8:00 p.m.
Phone: 8:00 a.m.–6:00 p.m.
October 5 & 12: 9:00 a.m.–6:00 p.m. (chat only)
October 6 & 13: 9:00 a.m.–6:00 p.m. (chat only)
October 15Chat: 9:00 a.m.–12:00 p.m.
Phone: 8:00 a.m.–8:00 p.m.
 
October 16 – December 31
 
*Closed for holiday observance
    November 27, 2019
    November 29, 2019
    December 25, 2019
Chat & Phone hours: 8:00 a.m.–6:00 p.m. 

Notes

  • All times displayed in Eastern time zone.
  • Support cases are available 24 hours through the support websites.
  • Dates and times are subject to change.
  Solution Tools
  Attachments
 Solution Id 000093021/2019-Support-Hours-of-Operation-for-ATX-and-TaxWise
 Direct Link
Did this article answer your question or resolve your issue?

Your feedback about this article will help us make it better. Thank you!