Customer Support Extended Hours


       Customer Support Fall Tax Extended Hours


                                                 The table below shows the support schedule for the following products.
  • ATX
  • ATX Pay-Per-Return
  • ATX 1040
  • ATX MAX
  • ATX Total Tax Office
  • ATX Advantage
  • ATX Payroll Compliance
  • TaxWise
  • TaxWise Online
  • TaxWise Desktop
  • CCH iFirm
  • CCH iFirm Portal
  • CCH iFirm Practice Manager
  • Client Accounting Suite
 
DatesHours of Operation
Monday - FridaySaturday & Sunday
September 11 – 16Phone: 8:00AM - 6:00PM
Chat: 9:00AM - 6:00PM
September 15: 9:00am – 6:00pm (chat only)
September 16: 9:00am – 6:00pm (chat only)
September 17Phone: 8:00AM - 8:00PM
Chat: 9:00AM - 12:00AM
 
October 1 – 7Phone: 8:00AM - 6:00PM
Chat: 9:00AM - 6:00PM
 
October 8 – 14Phone: 8:00AM - 6:00PM
Chat: 9:00AM - 8:00PM
October 13: 9:00am – 6:00pm (chat only)
October 14: 9:00am – 6:00pm (chat only)
October 15Phone: 8:00AM - 8:00PM
Chat: 9:00AM - 12:00AM
 
*Closed for holiday observance
November 22, 2018
November 23, 2018
December 25, 2018
  

                                                 Notes:
  • All times displayed in Eastern time zone
  • Chat support is available Monday – Friday from 9:00am – 4:00pm unless noted otherwise
  • Support cases are available 24 hours through the support websites
  • Dates and times are subject to change
  Solution Tools
  Attachments
 Solution Id Customer-Support-Extended-Hours
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