Please review the Wolters Kluwer Tax and Accounting (TAA) Community Guidelines and Etiquette and accept the
Wolters Kluwer TAA Support Site Terms of Use
Wolters Kluwer Tax and Accounting (TAA) Community Guidelines and Etiquette
The Wolters Kluwer TAA Community engages and enables community members and community users to help each
other get the most out of their TAA products and services. Community members may ask questions and share
constructive, helpful, ideas and comments related to relevant TAA products and services on this TAA Community
site (the "Site").
Anyone can read Submissions posted by community members. To contribute to the Site, you must have a
customer account and login for https://support.cch.com.
To keep this Site useful to everyone, please follow these guidelines:
Post only product related questions and answers (unless otherwise noted) based on your own
experience.
Be polite, constructive, and stay on topic.
Search for questions similar to your own before submitting a new question to the community.
Reward helpful community members by marking answers to your questions as helpful and correct.
Not finding the information you’re looking for? Search for the best answer using the search tool. Or,
community members can help answer your question. If you have a specific or urgent support issue that requires
an immediate answer, consider the other resources made available to you such as an online request directly to
our technical support staff, https://support.cch.com/contact or you can contact technical support by calling
800-739-9998.
Note: Wolters Kluwer TAA COMMUNITY ETIQUETTE AND TOU DO NOT APPLY TO CONTENT INCLUDED WITHIN PRODUCTS OR
SERVICES SOLD BY TAA, WHICH ARE SUBJECT TO SEPARATE POLICIES.
Wolters Kluwer TAA Support Site Terms of Use
(Effective December 11, 2017)
This Wolters Kluwer TAA Support Site Terms of Use (the "TOU") provides important information about your
use of the TAA Support site (the "Site").
These TOU do not apply to content included within products or services sold by TAA, which are subject to
separate policies and agreements.
IMPORTANT: IF YOU CHOOSE TO ACCEPT THIS TOU, YOU MUST ACCEPT IT AS PRESENTED TO YOU, WITHOUT CHANGES. TAA
WILL ACCEPT NO ADDITIONS OR DELETIONS. At any time TAA may change, add, or remove any part of this TOU or
any part of the services and features provided at the Site. If it does so, TAA will update the TOU here
(Terms of Use) and may also post such changes elsewhere on the Site. IF ANY FUTURE CHANGE IS UNACCEPTABLE
TO YOU, YOU SHOULD DISCONTINUE USING THE SITE. YOUR CONTINUED USE OF THE SITE WILL ALWAYS INDICATE YOUR
ACCEPTANCE OF THIS TOU AND ANY CHANGES TO IT.
General
As long as you comply with the TOU, TAA grants you a personal, non-exclusive, non-transferable,
limited privilege to enter and use the Site.
Views expressed on the Site are not endorsed by TAA.
TAA does not prescreen questions, answers, information and content submitted by members of the
Site ("Submissions"). While the Site is moderated by TAA representatives, it is not guaranteed
that they will contribute information or provide answers. TAA retains the right, but not the
responsibility, to edit, delete, or remove any Submission, or take action against you or any
account, at any time, for any reason including actions deemed by TAA to violate theses TOU.
TAA will make good faith efforts to investigate allegations that Submissions violate theses
TOU but (a) makes no warranty to you that it will edit, remove, or continue to permit the
display of any specific Submission, whether or not subject to such allegations, and (b) will
have no liability whatsoever for editing, removing, or continuing to permit the display of any
Submission whatsoever. TAA may, but is not required to, send an email that informs you that
your Submission has been removed, deleted, or edited. Repeated inappropriate Submissions may
result in your relevant account or accounts being placed into temporary or permanent suspension
of your ability to participate in any or all of the areas on the Site. If your Submission is
removed or rejected because it does not comply with these TOU, you may not resubmit a review
on the same topic, even if the resubmitted Submission includes different content.
TAA involvement. TAA may respond to questions but does not formally provide technical support
on the Site. Any information that is provided by TAA or TAA employees is offered on an "AS IS"
basis without warranties of any kind.
TAA may provide a system whereby members acquire points for participation on the Site. Do not
game the system by creating multiple IDs or otherwise manipulate the points system.
The benefits and privileges provided by using the Site do not create an employee, agency or
independent contractor relationship between you and TAA, and you may not present yourself as a
spokesperson for TAA.
TAA uses "cookies" and other technologies to track member activity within the Site. These
technologies help us improve your experience and our products and services. TAA’s use of this
tracking information will conform to TAAs Privacy Policy
https://support.cch.com/privacy/default.aspx
TAA Support Communities includes a "connections" feature which allows members to receive email
notifications when another member submits a post. This feature requires an approval process
where a member can deny connection requests and remove connections at any time.
To submit information to the Site, each member must have a customer account and login for
https://support.cch.com
If you provide any ideas, suggestions, or recommendations (“Feedback”) on this site regarding
TAA’s products or services, TAA may use such Feedback and incorporate it in TAA products,
technologies, and services without paying royalties and without any other obligations or
restrictions.
By using the Site, you agree to receive certain communications from TAA in connection with
TAA Support Communities. TAA may respond to your post directly in the TAA Support Communities
or may attempt to contact you outside the site via telephone, email or other method of
communication. For example, you may receive reminder emails for posts if you have not visited
TAA Support Communities for a certain period of time, a reminder to respond to answers that
have helped you or solved your question, or a survey on improving the services offered at the
Site.
Submissions. Submissions should be relevant and based on your own honest opinions and
experience.
Stay on topic. Submissions should either be a product question or a product answer to use TAA
products and services more effectively. If Submissions are arranged by topic, please only
provide topic related Submissions. Do not add Submissions about:
Discussions of TAA policies or procedures or speculation on TAA decisions.
Comments or questions on pricing, availability or implementations and the like that are not
about product support, instead, please reach out to your sales rep.
Be polite. This is a professional site. Don’t attempt to drown out other people's opinions or
engage in name-calling or attack people based on whether you agree with them. TAA will not
tolerate inappropriate statements, material, or links, in particular no Submissions that are:
taunting, libelous, defamatory, indecent, harmful, inflammatory, harassing, intimidating,
threatening, hateful, objectionable, discriminatory, abusive, vulgar, obscene, pornographic,
sexually explicit, or offensive in a sexual, racial, age, ability, cultural, or ethnic context.
No advertising, solicitations, or promotions.
Do not advertise, promote, or solicit your own, or any third party, goods or
services.
Do not compare, refer to, or include links/URLs, to your own or any third
party products and services.
Don’t impersonate other people or organizations or pretend to be someone or something you're
not. Member names may not contain website, email addresses or other contact information.
Keep within the Law.
No material may be submitted that is intended to promote or commit an illegal act.
Submissions must be your own or Submissions to which you have permission to use.
You warrant and represent that you own or otherwise control all of the rights to the
information contained in your Submission. The TAA designated agent for DMCA notices is:
Law Department
CCH Incorporated
2700 Lake Cook Road
Riverwoods, IL 60015
Phone: 8475805045
Email: wkuslawdept@wolterskluwer.com
Misconduct may violate state and federal laws, including the Federal Trade Commission Act,
and can lead to legal action and civil and criminal penalties.
License to Use Submission. By sending a Submission to the Site you agree to grant TAA a
perpetual, royalty-free, non-exclusive worldwide right and license to use, reproduce, modify,
adapt, publish, translate, create derivative works from, distribute, perform, play, make
available to the public, and exercise all copyright and publicity rights with respect to the
Submission. If you do not want to grant to TAA the rights set out above, do not send your
Submission to the Site.
Never reveal any personal information, such as social security numbers or tax return
information.
Minors
You must be at least 13 years old to post to the Site. If you are over 13 years old but have not yet
reached the age of majority, you must have your parent or guardians permissions to post to the Site.
Interference with the Site
You agree to not interfere with or disrupt the Site.
Reporting Abuse. For some types of Submissions, including reviews, answers, and discussions,
you can report possible violations of these TOU by choosing the “flag” option from the drop-down menu
on the post and entering the reason you believe it violates these TOU.
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